Privacy Policy

At PuffyShop, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or make a purchase from puffyshop.com or interact with us through other platforms such as Instagram or email.

By accessing or using our services, you agree to the practices described in this policy.

 

 

1. Information We Collect

We collect the following types of information:

a) Personal Information

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Instagram username (if ordering via DM)

  • Payment details (only necessary metadata; no full card or bank data stored)

b) Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Website usage behavior via cookies and analytics tools

c) Payment Information

All payments are securely processed through third-party services such as bKash, Nagad, Rocket, and bank transfers. We do not store your card or payment credentials on our servers.

 

 

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders

  • Provide order updates and tracking

  • Respond to inquiries and provide customer support

  • Improve our website, products, and services

  • Send promotional emails or newsletters (only with your consent)

  • Prevent fraudulent transactions and protect against risk

 

 

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

  • Courier services for shipping and delivery

  • Payment gateways to process your transactions

  • Service providers for analytics, website hosting, and email communications

  • Legal authorities, when required by law or to protect our rights

All third-party partners are required to comply with strict data privacy standards.

 

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Understand user behavior and improve performance

  • Remember your preferences

  • Analyze website traffic via tools such as Google Analytics

You can control cookie settings through your browser at any time.

 

 

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent for marketing communications at any time

  • File a complaint with your local data protection authority

To exercise these rights, please contact us.

 

 

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no internet transmission is 100% secure. Use of our platform is at your own risk.

 

 

7. Data Retention

We retain your information for as long as necessary to:

  • Fulfill the purposes described in this policy

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

You may request deletion of your data at any time unless we are legally required to retain it.

 

 

8. International Data Transfers

If you are accessing our services from outside Bangladesh, be aware that your information may be transferred to, stored, or processed in Bangladesh or other jurisdictions. We ensure that your data receives appropriate protection, regardless of location.

 

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.

 

 

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.

 

 

11. Changes to This Privacy Policy

We may update this policy periodically. All changes will be posted on this page with a revised effective date. We encourage you to review this page regularly.